Yes, guests confirmed will benefit from all the on cruise and tour inclusions.

These are restrictions set by our transfer provider. 

As an alternative to the hotel night, you may be eligible for an AUD/NZD$50 per person each way Transfer Credit. This credit will be applied to your current booking and is non-refundable.

Yes, you can

The days must be paid days. Therefore, any unpaid days such as a free stopover or free pre cruise/tour nights do not count towards the '20 day' requirement. Any paid days combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.

Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Thank You vouchers and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate them. Simply contact the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) and our Member Services Team will update your record.

No, your details are held electronically on your profile. You will be asked some security questions to verify your identity. 

Simply contact the Member’s Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand)  

Please have these details available and call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) or see your Scenic Agent.

After returning home from a cruise or tour with Scenic, you will receive a Membership kit including a Welcome voucher. This is a discount that you can give to a friend who has not previously travelled with Scenic to apply to a future booking. 

• Scenic Gold, Scenic Platinum and Scenic Diamond guests receive a $100 referral voucher 
• Scenic Emerald guests receive $150 referral voucher 

If a Scenic Club member presents a new guest with a Welcome Voucher which is redeemed and deposited, they are entitled to earn a $200 Referral Credit. Based on the Welcome Voucher unique code, this Referral Credit automatically appears on the referring guest’s profile and is valid for 24 months.

No, only one voucher can be applied to each booking.

We appreciate the valuable feedback from our guests regarding the importance of sustainability for the travel sector. Scenic will not be providing print travel documentation, travel wallets or luggage tags before departure, as part of our ‘Cherish the Planet’ program. We appreciate your understanding, as Scenic is committed to reducing these materials to support our sustainability initiatives.

Yes, we recommend that you make your booking with your preferred travel agent. 

Should you cancel a fully paid cruise or land journey prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.

Generally not. Please enquire with the Member Help Desk by emailing scenicclub@scenic.com.au or by calling 1300 LOYALTY (0800 330 340 for members in New Zealand) or see your Scenic Agent

Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic cruise or land journey count towards your Evergreen Explorer tier status. If you choose to do this, all your Scenic Status Points will be transferred and this is not reversible.

To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing lists, call our Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand).

Please notify us by email to scenicclub@scenic.com.au or by mail to: Scenic Club Member Program, Scenic, Level 16, 4-6 Bligh Street, SYDNEY NSW 2000. Please note that as a member of Scenic Club that there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers and service for our guests.