Based on the continuing international travel restrictions, quarantine requirements, venue / attraction closures and extension of lock-downs in many countries, it is currently impossible for us to fully operate our scheduled international river cruise, ocean cruise and land tour itineraries for Australian and New Zealand guests from 1 to 31 May 2021*. New Zealand land tours with departure dates from 1 to 31 March 2021 have also been suspended.
For guests with international cruise and land tour bookings departing from 1 to 31 May 2021* and New Zealand tours departing 1 to 31 March 2021, we will provide a 100% Future Travel Credit (FTC) Voucher for the amount paid to date.
For Ocean and River Cruise bookings, the flexible conditions for your FTC Voucher are as follows:
For International Land Tour bookings, the flexible conditions for your FTC Voucher are as follows:
All guests with a booking scheduled to depart from 1 June 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand Land Touring.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.
On behalf of the Scenic Group team, we are here to support you to plan and re-book your journey using the future travel credit vouchers. We all look forward to welcoming you soon.
The Future Travel Credit (FTC) provides flexibility for you to re-book a land tour, river or ocean cruise for travel in 2021 to 2024 as outlined in the policy applied for the date of departure for the reservation you are holding.
To provide additional flexibility you can choose to travel up to the following dates;
• 1 May to 30 June 2020 departures, re-book and travel up to 31 December 2022
• 1 July to 31 October 2020 departures, re-book and travel up to 30 June 2023
• 1 November 2020 to 30 April 2021 departures, re-book and travel up to 31 December 2023
• 1 to 31 May 2021 departures, re-book and travel up to 30 June 2024
The FTC Vouchers are also fully transferrable to another guest, booking or other Scenic Group brand.