At Scenic, a little loyalty goes a long way, and a lot of loyalty goes even further. So when you choose to travel with us, not only do you get to explore a world of wonder that will furnish you with memories for a lifetime, you also collect privileges that will help you enjoy the experience even more.
Membership is free and packed with incredible benefits and offers including access to exclusive deals and competitions.
Already a member? Click here to log in to your member area.
There are four membership tiers and guests automatically get upgraded as they qualify. Membership kits and tier status upgrades, together with a unique membership card, are automatically mailed within eight weeks of completion of the qualifying trip. Please ensure each member has a valid postal address.
Greater Rewards - At Scenic we don’t believe that one size fits all, so guests will now achieve loyalty status by earning Scenic Status Pointsfor their length and value of travel. Guest will earn 100 Scenic Status Points for each paid tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits.
Benefit |
Gold | Platinum | Diamond | Emerald |
---|---|---|---|---|
Thank You voucher* to redeem on a guest’s next cruise or tour - if only one tour in the reservation≈ |
$200 | $200 | $200 | $300 |
Thank You voucher* to redeem on a guest’s next cruise or tour - if two or more tours are booked in the same reservation≈ |
$400 | $400 | $400 | $600 |
Welcome Home voucher, entitling any new to Scenic guest with a referral discount. The referring guest will earn a $200 Referral Credit when this voucher is redeemed and deposited*. If two or more tours are booked in the same reservation guests will receive two vouchers.≈ |
$100 | $100 | $100 | $150 |
Choice of a Scenic Club merchandise or luggage received prior to every trip^≈ |
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Dedicated members only help desk, for a quick response to any queries, issues or requests |
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Member only offers on selected itineraries |
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Priority on pre-release tours and cruises |
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Member only competitions and events |
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Scenic Club Wonder magazine |
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The very latest updates and information via Scenic e-news |
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Scenic Club Member Only mailings |
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Complimentary limousine transfers before and after travel (location and distance restrictions apply). Alternatively, guests can enjoy one night complimentary hotel stay if the limousine is not available at their location, or a $50 each way* transfer credit per guest.≈ |
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Complimentary pre or post-night hotel stay for trips of 20 days or more+ |
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Access to exclusive member only offers and itineraries |
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Choice of either a premium Scenic Club trolley case or a $100 Visa card° prior to each departure^ |
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Extended distance allowance for the chauffeur-driven limousine service. Alternatively, guests can enjoy one night’s complimentary hotel stay if the limousine is not available at their location or a $50 each way* transfer credit per guest. |
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Exclusive Scenic Club Diamond offers |
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Handcrafted Emerald designer lapel pin |
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Exclusive Emerald travel wallet |
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Upgraded hotel categories for pre or post accommodation when available* |
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A Welcome Home hamper after every Scenic trip of 20 days or more |
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Exclusive Scenic Club Emerald events |
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Benefits - River Cruising |
Gold | Platinum | Diamond | Emerald |
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On board credit for use in our Wellness Centre. € 75 when travelling on a Scenic Space-Ship in Europe, USD 75 for South East Asia River Cruising or RUB 4,500 for the Scenic Tsar in Russia.◆ |
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Multiple access to dining at Table La Rive, Portobellos and L’ Amour or Table d’or# |
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Unlimited laundry and pressing on cruises◆ |
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Benefits - Scenic Eclipse |
Gold | Platinum | Diamond | Emerald |
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Complimentary one hour treatment per suite in the exclusive Spa Sanctuary |
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Complimentary laundry service** |
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Priority bookings for specialty restaurants, shore excursions, discovery excursions, helicopter and submarine bookings‡ |
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Priority embarkation and disembarkation at the beginning and end of your cruise |
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Return airport or hotel transfers and first priority embarkation and disembarkation at the beginning and end of your cruise |
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Currently membership is open only to people with a permanent Australian or New Zealand residential address. Membership will be extended to residents of other countries in future. Membership is individual; in a couple each individual has their own unique membership number.
Once a member, a member for life - there is no need to do additional travel to maintain membership or tier status Membership kit (and tier status upgrades), including a unique membership card, is automatically sent by mail within 8 weeks of completion of the qualifying tour, to those for whom we have a valid postal address.
Any member who selects ‘Do not mail a Welcome Home Kit’ will not receive tier status upgrade or welcome home kits including membership cards and welcome home discount vouchers.
1. Introduction:
1.1 These Terms and Conditions form the basis of the Scenic Club loyalty program (Program). Every Member is subject to these terms and conditions. We ask that you read them carefully. Please contact us by phone on 1300 LOYALTY or 138128 in Australia or 0800 330 340 in New Zealand or by email to scenicclub@scenic.com.au in Australia or scenicclub@scenicnz.com in New Zealand or see scenic.com.au/scenicclub in Australia or scenicnz.com/scenicclub in New Zealand if you have any questions on these Terms and Conditions.
1.2 Use of your Membership Card or Membership Number signifies your acceptance of the current Terms and Conditions of the Program.
1.3 These Terms and Conditions are effective as at the date of publication and may be amended from time to time. Members should refer to scenic.com.au/scenicclub in Australia or scenicnz.com/scenicclub in New Zealand for the most up-to-date Terms and Conditions.
1.4 Subject to all applicable laws, Scenic may terminate the Program at any time without any on-going liability or responsibility to the Member with regards to the Program.
1.5 All interpretations of these membership Terms and Conditions shall be at the sole discretion of Scenic.
1.6 Scenic Club is a totally separate program to the Explorer program operated by Evergreen Tours and Emerald Waterways. Individuals may have membership of all programs. Benefits are not generally interchangeable or transferable between Scenic Club and Evergreen Explorer or Emerald Explorer and vice versa. However individuals who complete a Scenic tour may choose to have that tour count toward their Evergreen Explorer membership and tier status assessment, but should they do so, it will not also count towards their Scenic Club membership or tier status.
1.7 Scenic Club membership and Scenic Status Points and loyalty levels cannot be transferred between countries other than Australia and New Zealand and visa-versa.
2. Definitions
In these Terms and Conditions, the following words and expressions shall have the meanings as defined below unless the context otherwise requires:
3. Membership cost
3.1 Membership of the Scenic Club Program is free of charge.
4. Membership eligibility
4.1 Only residents of Australia and New Zealand are eligible for membership to the Program as outlined in these terms and conditions. Residents of the UK, Canada and USA are subject to the separate terms and conditions applicable to that country. Membership eligibility may be extended to residents of other countries in the future.
4.2 Scenic Club membership in Australia and New Zealand is calculated using Scenic Status Points (SSP) equal to 100 SSP’s for each eligible paid Tour Day completed. Scenic may at it discretion and without notice, alter the base Scenic Status Points earned per paid Tour Day. Members can earn incremental SSP’s at the discretion to Scenic according to the category of travel undertaken plus, and not limited to, the deck and cabin type travelled and/or the amount paid per Tour Day. The incremental earn of SSP’s is at the total discretion of Scenic. Scenic may from time to time run promotions that could change the incremental rates of SSP’s. Refer to scenicclub@scenic.com.au in Australia or scenicclub@scenicnz.com in New Zealand for the current levels.
4.3 Scenic Club Gold membership and its corresponding benefits are automatic after an individual has completed paid travel with Scenic that has been purchased and paid in Australia (if an Australian Resident) or in New Zealand (if an New Zealand resident). Members will normally be mailed a Membership Card and related material within 8 weeks of qualification.
4.4 Scenic Club Platinum Membership is automatic after an individual has earned 5,000 Scenic Status Points with Scenic in their lifetime. Members will normally be mailed their Platinum Membership Card and related material within 8 weeks of qualification.
4.5 Scenic Club Diamond Membership is automatic after an individual has earned 10,000 Scenic Status Points with Scenic in their lifetime. Members will normally be mailed their Diamond Membership Card and related material within 8 weeks of qualification.
4.6 Scenic Club Emerald Membership is automatic after an individual has earned 25,000 Scenic Status Points with Scenic in their lifetime. Members will normally be mailed their Emerald Membership Card and related material within 8 weeks of qualification.
4.7 If a person who receives a Membership kit does not wish to be a member of the Program, they should return the Membership Card to Scenic indicating this is the case.
4.8 Membership is individual and non-transferable. Where more than one person in a household qualifies for Membership, each will receive individual Membership.
4.9 Employees of Scenic or its associated companies are not eligible to participate in the Program.
4.10 Travel industry professionals and their associates who travel on a discounted tour because of their position in the travel industry will not have their Tour Days count to membership or tier status.
4.11 Immediate or extended family or friends of employees of Scenic and associated companies who travel on a discounted tour because of their association with the employee or industry will generally not have that tour count towards membership or tier status.
4.12 Individuals who fall under clause 4.9, 4.10 or 4.11 should check prior to booking if any planned Tour would count towards membership or tier status.
4.13 Scenic may at its own discretion threshold an individual into any membership level it may wish.
5. Membership Card and Membership Number
5.1 Members will receive a Membership Card. Each Card will have a unique Membership Number. Members should keep their Card secure.
5.2 The Card and Membership Number is not transferable and must not be given to other individuals to secure benefits from the Program.
5.3 It is the Member’s responsibility to ensure that their Membership Number is included in any and all of their bookings, either made via a travel agent or directly with Scenic in order that they may receive the benefits of Membership.
5.4 If the Card is lost or stolen the Member will immediately advise Scenic.
5.5 If a Member cannot remember their Membership Number they may contact Scenic. They will be asked to provide information to confirm their identity, and following satisfactory replies to Scenic, they will be reminded of their Membership Number.
5.6 Scenic shall be entitled to assume that any person that purports to be a Member and provides (whether in person or through an electronic, telecommunications or other media) the Membership Number to Scenic is in fact the Member. Scenic shall be entitled to reveal to any such person any and all information relating to their Membership and Membership bookings, and treat and act on any request of such a person with respect to any other matter regarding the Program without taking any further steps to verify the identity of the person.
6. Period of Membership
6.1 The Period of Membership of the Program is from the date of enrolment by the Member until either terminated by the Member or Scenic as set out below or upon the death of the Member.
7. Misuse and termination of Membership
7.1 Either the Member or Scenic may terminate membership of a Member at any time and without cause upon reasonable notice to each other.
7.2 Fraud or abuse concerning the Membership and/or privileges and benefits is subject to appropriate administrative and/or legal action by Scenic.
7.3 Nothing in these Terms and Conditions of Membership shall limit Scenic in the exercise of any legal or equitable rights and remedies.
7.4 Subject to applicable laws, Scenic will not be liable for any loss or damage whatsoever suffered by any Member as a result of termination, suspension or cancellation of Membership.
8. Program benefits
8.1 Scenic does not guarantee or warrant that any or all of the Program benefits will be available at all times and in all countries or locations. Certain Program benefits may not be able to be provided because of local government, operational or other reasons and where this applies an alternative benefit is not offered: for example in some countries local regulations will not allow the offer of an extra nights stay therefore, operationally it may not be possible for an individual to stay an extra night when the group needs to travel together such as on a chartered aircraft. Scenic reserves the right to change, modify, limit or cancel any of the Program benefits at any time or as they apply to any country or region at any time. Should a Member not take up an available Program benefit or the benefit is not available at the time, an alternative benefit is not offered. Member Benefits are not transferable or can not be redeemed for cash or any other benefit.
8.2 Gold, Platinum, Diamond and Emerald Members will receive Membership benefits according to their tier of Membership.
8.3 Members do not qualify for Program benefits of Membership or tier of Membership until after they have returned home from their qualifying tour and received their appropriate Membership Card in the mail. However, where a member completes back-to-back tours without returning home between tours, and they qualify for higher tier membership during the first tour, they may be able to access the higher benefits for the subsequent back-to-back tours. Members should check at the time of booking if any such additional benefits will apply to their subsequent back-to-back tours.
8.4 There are four tiers of Membership: Scenic Club Gold, Scenic Club Platinum, Scenic Club Diamond and Scenic Club Emerald. Scenic Club Emerald members will receive additional benefits as well as all the benefits of Diamond membership. Scenic Club Diamond Members will receive additional benefits as well as all the benefits of Platinum Membership. Scenic Club Platinum Members will receive additional benefits as well as all the benefits of Gold Membership.
8.5 Emerald complimentary pre/post tour hotel room upgrades. Scenic will provide a next category room upgrade where available at the nominated hotel. Should a next available room category not be available this benefit cannot be delivered. Scenic will not be
responsible for upgrading and paying for any consecutive nights booked by the member.
8.6 Dedicated Member’s Help Desk: Members may make contact with Scenic via a dedicated Member’s only phone number or email address. This service is for the use of Members only. Non members, including Travel Agents, may not use this service, but should use the other channels of communication that have been specifically set up for them.
8.7 Members may receive from time to time Special Member Offers for Scenic which are not available to non-members.
8.8 Special Members can select from an extend range of luggage and gift vouchers that may be applicable to your tier. You need to make your selection no later than six weeks prior to departure by visiting Trip Personaliser at tp.scenicglobal.com or your travel agent. Applies to Australian and New Zealand Scenic Club members only. If no selection is made you will receive a luggage selection at Scenic discretion.
8.9 Member communications and Member only competitions: From time to time Members may receive Scenic Club Wonder Magazines mailings, emails or SMS. These may include competitions which are only available for Members.
8.10 Program Partners: The Program may include offers to members from time to time from third party entities other than Scenic. These offers are accepted by Scenic in good faith as to the appropriateness of the offer for Members and the ability of the third party to deliver in accordance with any offer they make. Scenic accepts no responsibility or liability whatsoever with regard any matter that may arise between the Member and third party in relation to any offer that a third party has made through the Program.
8.11 Scenic Club Emerald, Diamond and Platinum Members may receive additional benefits. At the time of printing these included limousine service within specific zones or outside these zones a Scenic partner hotel at the departure and arrival point in Australia or New Zealand (for New Zealand residents) or a Transfer Credit of AUD/NZD$50 per person each way, and an additional pre or post tour night stay associated with certain tours. These benefits are subject to certain Terms and Conditions which may vary from time to time. Scenic Club Emerald, Diamond and Platinum Members should contact Scenic at any time to understand the Terms and Conditions that may apply to the specific Emerald, Diamond or Platinum benefits at that time.
9. Local laws and possible tax liability
9.1 The Program and Member’s entitlements to any benefits under the Program are subject to all laws applicable to Scenic and to the Member which restrict, prohibit or limit the scope or extent of the Program or any benefits or privileges.
9.2 Should any benefits under the Program be subject to tax liability it (including disclosure connected with the receipt or use of the Program) is the responsibility of the Member.
10. Assignment
10.1 A Member cannot assign its rights under these Terms and Conditions at any time. Scenic reserves the right to assign the Terms and Conditions at any time without consent.
11. Notices/Contact Details
Any Member wishing to contact Scenic or any communication or notice to be given under these Terms and Conditions may be delivered personally or by pre-paid post transmission to the following address of Scenic: Scenic Club, Level 15, 56 Pitt Street, Sydney NSW 2000.
12. Governing Law and jurisdiction
12.1 The Terms and Conditions of Membership of the Program are governed and will be construed in accordance with the laws of New South Wales, Australia. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership, the Member submits to the non-exclusive jurisdiction of the State of New South Wales.
12.2 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth), the Fair Trading Act 1987 (NSW) and other applicable legislation.
12.3 If part or all of any clause in these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
JOURNEY | CATEGORY / DECK | SCENIC STATUS POINTS EARNED FOR EACH PAID TOUR DAY*†‡ |
Land Touring | All Destinations | 100 |
Europe & South East Asia River Cruising | Jewel Deck | 100 |
Europe & South East Asia River Cruising | Sapphire Deck Plus, Deluxe Balcony (category BD) & Junior Balcony (category BJ, B1J) |
110 120 |
Europe & South East Asia River Cruising | Diamond Deck | 120 |
Europe & South East Asia River Cruising | Royal One-Bedroom Suite (Category RP) Royal Panorama Suite (Category RP & RS) Royal Owner’s Suite (Category RO) Royal Balcony Suite (Category R, RR, RA) Scenic Tsar - Royal Suite & Royal Panorama Suite (category R, RS) Scenic Aura & Scenic Spirit - Grand Deluxe Suite (category RD) Note - Suite categories may vary by ship and/or location. Scenic Tsar: Moskva Deck = Jewel Deck, Volga Deck = Sapphire Deck, Neva Deck = Diamond Deck |
150 |
Scenic Eclipse Ocean Cruising | Deck 5 Plus, Grand Deluxe Verandah (category DD) |
150 170 |
Scenic Eclipse Ocean Cruising | Deck 6 Plus, Grand Deluxe Verandah (category CD) |
170 190 |
Scenic Eclipse Ocean Cruising | Deck 7 Plus, Grand Deluxe Verandah (category BD) |
190 210 |
Scenic Eclipse Ocean Cruising | Deck 8 | 210 |
Scenic Eclipse Ocean Cruising | Deck 9 | 230 |
Scenic Eclipse Ocean Cruising | Grand Panorama (Category GP) Panorama (Category P) |
250 |
Scenic Eclipse Ocean Cruising | Owner’s Penthouse (Category OP) Two-Bedroom Owner’s Penthouse (Category OT) |
300 |
Exclusive Charter § Sanctuary Sun Boat III, Egypt |
Nile Deck | 100 |
Exclusive Charter § Sanctuary Sun Boat III, Egypt |
Luxury Cabin, Promenade Deck | 110 |
Exclusive Charter § Sanctuary Sun Boat III, Egypt |
Presidential Suite | 120 |
Exclusive Charter § Sanctuary Sun Boat III, Egypt |
Royal Suite | 150 |